Two teams interpret a deadline differently: one treats it as a hard stop, the other as a flexible milestone that yields to relationship maintenance. The role-play practices uncovering hidden expectations, reframing goals around customer impact, and agreeing on clear renegotiation signals. Participants experience how empathy toward intention, combined with explicit scope negotiations, transforms last-minute panic into planned adaptability everyone can trust.
Two teams interpret a deadline differently: one treats it as a hard stop, the other as a flexible milestone that yields to relationship maintenance. The role-play practices uncovering hidden expectations, reframing goals around customer impact, and agreeing on clear renegotiation signals. Participants experience how empathy toward intention, combined with explicit scope negotiations, transforms last-minute panic into planned adaptability everyone can trust.
Two teams interpret a deadline differently: one treats it as a hard stop, the other as a flexible milestone that yields to relationship maintenance. The role-play practices uncovering hidden expectations, reframing goals around customer impact, and agreeing on clear renegotiation signals. Participants experience how empathy toward intention, combined with explicit scope negotiations, transforms last-minute panic into planned adaptability everyone can trust.